Privacy Policy

Overview

This Privacy Policy explains how Teal Host LTD collects, uses, stores and shares personal information when you visit this website, contact us, open a TealHost account, buy hosting, register domains, use email services, request support or use related services.

By using our website or services, you agree that we may process your information as described here. If you do not agree, do not use the website or services.

Information we collect

• Contact and account details: name, company name, address, telephone number, email address, login details and communication preferences.
• Billing details: invoices, payment status, transaction references and related accounting information. Full card details are handled by the relevant payment provider and are not stored by this static website.
• Domain registration data: registrant, administrative and technical contact details required by domain registries, registrars or ICANN-related processes.
• Support content: tickets, live chat messages, emails, attachments, diagnostics and any information you choose to send to us.
• Technical data: IP address, browser type, device details, referring pages, pages visited, server logs, security logs and cookie data.
• Hosted service data: files, databases, email configuration, logs and backups needed to provide hosting, email, VPS or domain services.

How we use information

We use personal information to provide, secure and improve our services; create and manage accounts; process orders and renewals; register or transfer domains; send service notices; provide support; prevent abuse, fraud, malware, spam and unauthorised access; comply with legal obligations; keep accounting records; and communicate about relevant products or offers where permitted.

Service providers and third parties

We share information only where needed to operate the business or comply with obligations. This may include domain registrars and registries, payment processors, data centres, network providers, email and support tools, live chat providers, security and anti-abuse services, accountants, professional advisers, and authorities where legally required.

Some providers may process information outside Mauritius. Where this happens, we take reasonable steps to use providers that apply appropriate safeguards.

Domain registration data

Domain registration requires information to be sent to registrars, registries and related domain service providers. Some registration data may be published in WHOIS/RDAP records or made available through registry processes, depending on the domain extension, privacy rules and applicable policies.

Cookies and similar technology

We use cookies and similar technologies to run the website, remember basic preferences, support live chat and improve user experience. You can accept or decline the cookie notice on this site, and you can also control cookies in your browser settings. Blocking essential cookies may affect how some features work.

Security, backups and retention

We use reasonable technical and organisational measures to protect information. No online service can be guaranteed to be perfectly secure, so customers must also use strong passwords, keep software updated and maintain their own backups where appropriate.

We keep information for as long as needed to provide services, meet accounting or legal duties, resolve disputes, prevent abuse and maintain backups. Backup copies and logs may remain for a limited period after deletion from live systems.

Your choices and requests

You may ask us to access, correct, update or delete personal information, or to stop certain communications. Some requests may be limited where we must keep information for legal, security, billing, domain registry or service continuity reasons.

Children

Our services are intended for business users and individuals who can enter into a service agreement. We do not knowingly collect information from children for marketing purposes.

Changes to this policy

We may update this Privacy Policy when our services, systems or legal obligations change. The latest version will be posted on this page with an updated date.

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