Refund Policy

Overview

This Refund Policy explains how cancellation, refund and account credit requests are handled for Teal Host LTD services. It should be read together with the Terms of Service and the product details shown at checkout, in the TealHost account or on your invoice.

Before requesting a refund

If something is not working, contact support first. Many hosting, email, DNS, SSL, WordPress and migration issues can be fixed quickly, and cancellation may cause data loss or service disruption.

Hosting service fees

Hosting refunds or account credits may be approved where Teal Host confirms a duplicate payment, billing error, inability to provide the purchased service, or a cancellation request that meets the offer conditions shown at checkout or on your invoice. If no specific money-back guarantee is stated for the product, refunds are reviewed at Teal Host LTD's discretion.

If a plan included a free domain, free design service, promotional discount or bundled add-on, the normal cost of those items may be deducted from any approved refund.

Non-refundable items

• Domain registrations, renewals, transfers, redemption fees and premium domains once submitted to the registrar or registry.
• SSL certificates, third-party licences, software subscriptions and add-ons once issued, activated or ordered from a provider.
• Completed setup, migration, design, custom development, administration, recovery or consultancy work.
• Custom VPS builds, dedicated resources, IP addresses, special orders or services provisioned specifically for you.
• Bank, payment processor, chargeback, currency conversion or administrative fees that cannot be recovered.

Renewals and late cancellations

You are responsible for cancelling services before renewal if you no longer need them. Renewal fees are generally non-refundable once the renewal has been processed, especially for domains, third-party services and services that remain active after the renewal date.

Abuse, policy violations and fraud

Refunds are not available for services suspended or terminated due to abuse, fraud, spam, malware, chargebacks, illegal content, resource abuse or violations of the Terms of Service or Acceptable Use rules.

How to request a refund

Open a support ticket from the TealHost account or email support@tealhost.host with your name, invoice number, service name, cancellation reason and preferred outcome. Requests must come from the account holder or authorised contact.

Processing

Approved refunds are normally returned to the original payment method where possible. Processing times depend on the payment provider, bank and currency route. In some cases, Teal Host may issue account credit instead of a payment reversal.

Contact